Tenants renting from a private landlord have the right to a decent standard of home, free from health and safety risks. Private sector leasing scheme Private renting for landlords Repair and renovation loans Disabled facilities. Crawley Homes has implemented a new housing IT system. If you think your new home does not meet the letting standard, email lettings.council.housing@enfield.gov.uk. Wates Living Space has started a 10 year programme of housing repairs for Crawley Borough Council in the middle of a pandemic, after successfully assembling its teams using virtual and social distancing mobilisation measures. Failure to do so could give you grounds to make council house disrepair claims against them. Small repairs and odd jobs Domestic help Meals delivery All services . We can help make it easier and more accessiblefor you to live in your council house. This can happen either while their complaint is being investigated, or once the council has finished dealing with the complaint. This site is powered by Granicus. Community activists confirm that similar issues of leaks, damp, mould and disrepair have affected residents in the two other blocks on Regina Road. However, if your complaint is more complex or serious, cant be dealt with at the first point of contact and requires further investigation, we will deal with it through our formal complaints process. In a joint letter to the government, written with West Sussex County Council, Crawley Borough Council said the extra costs of housing more Chagossians could result in it declaring a section 114 . Wates has completed a major social housing refurbishment programme that has given a new lease of life to the Ben Street neighbourhood in Clayton, with Wates Living Space handing over the revamped homes four weeks ahead of schedule. Leading social housing repairs and maintenance provider, Wates Living Space, is set to commence repairs and maintenance for 7,000 homes on behalf Hammersmith & Fulham Council. Write by: . YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. Wates has cemented its position as the UKs leading social housing maintenance provider following its appointment in a contract worth close to 100m. Here at the council we have a thought process to ensure we get the best possible deal for both the organisation and our residents. Useful contacts West Sussex County Council 01243 777100 9am-5pm Monday-Friday westsussex.gov.uk Central government gov.uk Sussex Police 101 (non-emergency) 999 Citizens Advice Crawley 0344 477. The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. For hints and tips on tackling damp and condensation take a look at our damp, condensation and mould page. Discretionary Loans Information (PDF, 86.6 KB). Search. Wates worked closely with the Council to implement a range of innovative methods to train staff and prepare vehicles and equipment to enable housing repair work to begin across the borough. Repairs. London Wates Living Space and Wates Residential have been named on four key lots of Camden Councils four year 620m Property Works Framework. Crawley Borough Council disrepair compensation claims If you are a council housing tenant, social housing or live in a local housing association property in the United Kingdom, we can help you file a compensation claim against your landlord if your residence has fallen into disrepair. details of how to escalate the matter to Stage 2 if you are not satisfied with the answer or in some cases refer you to the relevant Ombudsman Service. You may also get money from your council to pay for the cost of moving and the inconvenience it causes. This is a Hotjar cookie that is set when the customer first lands on a page using the Hotjar script. If you are not a council tenant, please call our contact centre on 01293 438000. This involved safely transferring 47 staff via TUPE from the previous repairs provider, some of whom had been furloughed or categorised as coronavirus high risk. The contract will commence in April 2020 and will see Wates deliver responsive repairs, planned maintenance and work to refurbish void properties. Apply to Six Town Housing jobs now hiring on Indeed.com, the worlds largest job site. Thanks to this collaborative effort, work has now begun, and our priority now is to provide residents with the safest and highest quality service. There are another 15 similar residential tower blocks around the borough. In December 2022 the paid and 65 were out of borough. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. We also use third-party cookies that help us analyze and understand how you use this website. Wates Living Space has started a 10 year programme of housing repairs for Crawley Borough Council in the middle of a pandemic, after successfully assembling its teams using virtual and social distancing mobilisation measures. If your rented council home or housing association property has not been repaired, you may be eligible to make a housing disrepair claim for the necessary repairs and compensation. We value all kinds of feedback. Wates reveals the extent of its positive contributions to Birmingham as they its contract extends to deliver housing repairs and maintenance across the city. Where we have taken legal action that we has a duty to perform, such as recovery of Council Tax or enforcement action. Twitter sets this cookie to integrate and share features for social media and also store information about how the user uses the website, for tracking and targeting. A learning space at a new community hub, created from a disused chapel in Chichester has been named in honour of the Wates family following a 6,000 donation from Wates Living Space. Wates Living Space is one of the UKs leading providers of planned and responsive maintenance services in the social housing sector, maintaining over 500,000 homes nationwide every year. Content and site Copyright Crawley Borough Council 2020. You can request a repair to your council property to fix an urgent problem. Young people across Brent have been given a unique table tennis masterclass by Paralympic gold medalist, Will Bayley MBE thanks to support from national developer and housing maintenance provider, Wates who is working across the borough. The cooperative is reducing the supply of hot water due to. You have rejected additional cookies. Coventry The council provides appointments for non-emergency/non-urgent housing repairs. Housing. Housing repairs. Our letting standard sets out the standard of repair and appearance you can expect when you move in. When the matter is being dealt with through our insurers, Disagreement with a council policy or legislation decision that we are applying when delivering a service, Complaints will be acknowledged within four working days, The relevant service manager will investigate the complaint and respond with an outcome within 10 working days, We will provide progress updates and in the event of a delay, the reason for the delay and when you can expect a response, the complaint stage and complaint definition, the decision on the complaint and the reasons for any decisions made, the details of any remedy offered to put things right. It is usually found in your kitchen below the sink but not always. If you are a council tenant, we can take care of some of the repairs to your home. You may also be able to make a care claim if you needed additional help because of the illness caused by the housing disrepair. The safe transfer of 47 staff was extremely complex given their lockdown circumstances and we worked closely with union representatives and our partners at the Council to implement an alternative approach to the TUPE process. These may subsequently be treated as a complaint if we dont deal with the original request. Well send you a link to a feedback form. This cookie is a browser ID cookie set by Linked share Buttons and ad tags. We define a complaint as an expression of dissatisfaction about a council service, whether it is provided by us or a partner or contractor. Crawley Borough Council. Some sports groups will even include you in their meetings to discuss progress and what they want to achieve which is great. Wates has been appointed by Peabody Housing Association to deliver responsive repairs and specialist works for over 13,000 homes. This contact information is for council tenants only. They don't deal with repairs or anti-social behaviour issues. You can also claim compensation for the damage that has been caused during repair work. Make sure you see a doctor to get any health issues diagnosed and appropriate treatment prescribed this will provide evidence of your suffering and could strengthen your claim. Requesting online means you can: make your request at any time of day or night. Council news, community updates, local events and more. If you have suffered any illness or injury as a direct result of neglectful council housing maintenance, you may be eligible to make a claim for compensation. If you're a private tenant and are having problems with disrepair, contact our Housing Enforcement team on 020 8379 1000, Monday to Friday, from 9am to 5pm. We will give you at least 24 hours notice, except in an emergency. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. Telephone: 0300 1113000. If you are a leaseholder check the repair responsibilities (PDF, 208.2 KB). Barnet Council has appointed Wates Living Space in a deal which significantly expands the housing maintenance providers growing presence across London. Wates Living Space has been reappointed by Tamworth Borough Council to deliver a ten-year programme of housing repairs across the borough. Crawley Borough Council has considered your request and decided not to provide you with this information. David Morgan, Managing Director of Wates Property Services, commented: Crawley Borough Council has a very clear strategy to provide an efficient and high quality service across its housing portfolio, an ambition to which our expertise is perfectly suited. Repair loan can be awarded up to 5,000 to meet the cost of repair works. This cookie is used to store the language preferences of a user to serve up content in that stored language the next time user visit the website. Electric Wiring needs to be regularly maintained and if necessary replaced to ensure it is safe. As your landlord, the council have a legal responsibility to ensure the property you are living in is in good, safe, living condition and are obliged to carry out regular maintenance checks and also to make sure repairs are made to any damages within the property or anywhere on the premises. crawley borough council housing. David Morgan, Managing Director of Wates Property Services, said: We faced huge challenges starting work in Crawley, with mobilisation taking place in the middle of the global pandemic. Last . Crawley Borough Council. Crawley Homes has implemented a new housing IT system. The letter claims that 100 households arriving in Crawley without housing would cost 227,500 every month in temporary accommodation costs, but if the number rose to 2,000 it would cost the. Copyright Andy T - 2021. Your council must find you somewhere to live while work is carried out and pay for the cost of this. Failure to do so could give you grounds to make council house disrepair claims against them. Sheltered housing and extra care. Please do not leave children under 16 alone in your home while we are working. The outcome and lessons learned will be logged to ensure continuous improvement of our services. About housing care/EAC Updating housing information Advertise available properties EAC Quality of . You must allow our staff or contractors into your home at any reasonable time to do repairs, inspections or improvement work. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. List. Southern Housing Group, Guinness Partnership and Clarion Housing have teamed up to launch the boroughs first community food pantry to combat food poverty, thanks to a contribution equal to 15,000 from leading housing repairs and maintenance provider, Wates Living Space. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. Major Repairs Reserve 12,427 11,430 27,872 26,346 21,867 Net financing need for the year 0 8,698 This website uses cookies to improve your experience while you navigate through the website. Call 01293 438111 Report a repair online Visit the Town Hall Normal office hours for Crawley Repairs Team are Monday to Friday 8am-5pm. Special circumstances for accepting complaints beyond this time will be considered, including the reason for the delay in telling us what went wrong. All rights reserved. *Contract type: * See about the role. Wates Living Space is one of two contractors employed to carry out responsive repairs to 9,400 properties and 5,000 garages over the ten year period. Wates Living Space has expanded its framework presence with its appointment to the South East Consortium (SEC) Internal & External Building Works Framework. Benefits tribunal, Planning inquiry and Penalty Charge Notices), An attempt to reopen a previously concluded complaint or to have a complaint reconsidered where we have already given our final decision, Services which are the responsibility of another organisation, e.g. We also use third-party cookies that help us analyze and understand how you use this website. Please use our online form to request a. Find out what to do to prevent these problems, or stop them from getting worse Get help with damp,. Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's pageview limit. The amount of compensation you receive will depend on the severity of the damage caused and how long it took for you to recover, as well as other factors such as lost earnings if you had to take time off work. It affects one person or a group of people and requires a response. Where the loan offered is not enough to cover the full cost of the work, you would need to fund the rest. This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website. Under certain circumstances, we may do repairs under our special repairs for vulnerable tenants. Crawley Borough Council is a great place to work, you are a part of a strong team completing tasks for the local sport groups. Expressions of dissatisfaction are treated seriously and recognised as a way for us to improve our services. Contact us if you cannot make an appointment on 020 8379 1000, or email housingrepairs@enfield.gov.uk. Our environmental services asbestos team survey homes we manage to identify materials containing asbestos and assess its condition. Outside of office hours the number above is for. For more information, contact the HSE Gas Safety Advice Line on 0800 300363. These include: You might need your councils written permission for work you do. a missed waste collection or reporting problems like flytipping or litter.) All rights reserved. If your injury occurred through no fault of your own because the property was ill-maintained and the Housing Association landlords failed to put right a defect in an acceptable time-frame having been notified in writing of the problem, our personal injury solicitors would discuss your case with you before offering valuable advice on how best to proceed in filing your claim. The pattern element in the name contains the unique identity number of the account or website it relates to. This cookie is used to store the language preference of the user. After treatment and removal, the affected areas can be redecorated using anti-fungal paint. Private housing disrepair Repair and renovation loans If you own your home or rent privately and have an obligation to carry out repairs, you could be eligible for a loan to assist with the. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue . Twitter sets this cookie to integrate and share features for social media and also store information about how the user uses the website, for tracking and targeting. 701 were here. The framework, which runs until 2024, and will cover thousands of properties across the borough as well as sites in neighbouring Islington. They may be able to provide an apology, explanation or other action to resolve the complaint quickly,without having to use the formal complaints procedure. Request a FREE property inspection to find out how much your claim is worth. This cookie is used to store the language preference of the user. The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme (the Scheme). These cookies do not store any personal information. The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. You can claim compensation for various things including damage to your personal belongings, furnishings, clothes or other materials. highways, education and adult social care (West Sussex County Council), health matters (NHS), or local bus services (Metrobus). The Cabinet agreed recommendations to appoint Mears Group at their meeting on 27 November. While repairs may fall under the developer 's guarantee during the . If the damage is caused by vandalism, report the incident to the police and get a crime reference number before reporting the repair to us. We use some essential cookies to make this website work. Report a repair online You also have the option to opt-out of these cookies. We may need to return to complete the full repair. You can request it through your 'My Housing Tenancy' online account. In addition to claiming for the repairs, we can also assist with claims arising from injury, illness or financial setbacks resulting from the disrepair in your home. Find out whether a repair is your responsibility or ours and how to request a repair to your home or a communal area. Wates Living Space set to expand its presence across South Yorkshire, focusing on portfolio of housing repairs and maintenance in Rotherham and Barnsley. The Housing Ombudsman will investigate complaints about housing management, repairs, leaseholder complaints, transfers and mutual exchanges: Housing Ombudsman Working across customer services, housing, allocations, homelessness, temporary accommodation, as well as recruiting and training staff. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme. 02 victoria warehouse manchester. Every Crawley Homes tenant has a specific housing officer who deals with tenancy related queries. Get premium, high resolution news photos at Getty Images Crawley Homes has implemented a new housing IT system. Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. It will take only 2 minutes to fill in. Cabinet member for Housing, Councillor Ian Irvine at Crawley Borough Council, said: I am delighted that our contractors are now up and running, they have worked hard to implement measures that will ensure both the workforce and our residents will remain safe during appointments.. Our approach. List First. Confirm Password *. Wates Living space has provided 21 high-spec laptops for residents of Clarion Housing Group in London. LinkedIn sets the lidc cookie to facilitate data center selection. Every Crawley Homes tenant has a specific housing officer who deals with tenancy related queries. Report a Repair Report a repair online; Gas Servicing and Maintenance How to report issues with gas heating and hot water; Emergency Repairs Find out what emergencies are and send a report; Damp, Condensation and Mould How to control damp, condensation or mould; Missed Appointments You could be recharged for a missed appointment; Repairs to Shared Areas Report a repair to a communal . We are also accountable for the proper use of public money and must ensure that that money is spent wisely and achieves value for complainants and the wider public. Visit therepairs and maintenance or anti-social behaviour pages for details on how to report these issues. Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's pageview limit. London The relevant Head of Service will undertake the review and respond within 20 working days. You will need to register for an online housing account first before you let us know what needs doing.. For an emergency please see the contact details on our emergency repair page and do not use the online account.. We will attend within 4 hours to make the situation safe. visit our Code of Conduct page which will guide you through the process. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. But opting out of some of these cookies may have an effect on your browsing experience. This cookie is used to store the language preferences of a user to serve up content in that stored language the next time user visit the website. Report a repair online for your home. Wates Living Space, a leader in the delivery of strategic asset management solutions for local authorities and housing associations, has been appointed by Lambeth Borough Council to provide repairs and void works on the council's new 200m borough-wide housing repairs and maintenance contract. A fee will be included to meet the cost of registering the charge against the property. Freedom of Information Act or the Data Protection Act, Local Government and Social Care Ombudsman, We or our contractors have failed to provide a service to an acceptable standard, There has been a delay in providing a service, or we have not kept you informed of progress when providing a service, We have not rectified a problem or acted on a request for a service to be provided, Our staff or contractors have behaved in an unfair, discourteous or discriminatory manner. The Housing Repairs service is critical to our tenants and leaseholders. Hotjar sets this cookie to detect the first pageview session of a user. Countrywise Repairs, a strategic joint venture (JV) between Town and Country Housing Group and Wates Living Space, has expanded its area of operation to deliver responsive, planned and void maintenance works across East Kent. Content and site Copyright Crawley Borough Council 2020. Services for our tenants, including rent, repairs, new homes and managing your tenancy. Analytical cookies are used to understand how visitors interact with the website. Dear Crawley Borough Council, A contract was awarded by Crawley Borough Council to Mears covering the management of responsive repairs, planned maintenance and empty dwellings for Crawley Homes properties from 1 April 2020. Section 1. Crawley Borough Council Report to Overview & Scrutiny Commission . A stopcock is a valve for turning the cold water system in your home on and off. Home. You canreport all repairs, including gas heating and hot water, by: Normal office hours for Crawley Repairs Team are Monday to Friday 8am-5pm. The latest news in your inbox every week. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. Help with preventing and tackling damp, condensation and mould in your home. Emergency out-of-hours repairs. Are you a Council or Housing association Tenant with housing disrepair issues? Council tenant rights and responsibilities; Dont worry we wont send you spam or share your email address with anyone. We are looking at ways to improve energy efficiency and reduce carbon emissions in council homes. You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. Crawley Borough Council. 2 6 May 2021. Broken appliances such as fridges and washing machines, Internal damage to wallpaper, paint, carpets and curtains, Damage to internal gas and water pipe work, Any other damage to your property no matter how minor. Such damage may include items such as clothing, furniture or bedding that have been spoiled by mould growth or water leaks, for example.